Lloyd’s Complaints Process
Any enquiry or complaint relating to this Insurance should be referred to Focus Underwriting in the first instance. If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should contact:
Lloyd’s Underwriters’ General Representative in Australia
Level 9, 1 O’Connell Street
Sydney NSW 2000
Telephone Number: (02) 8298 0783
Who will refer your dispute to Policyholder & Market Assistance at Lloyd’s.
Complaints that cannot be resolved by Policyholder & Market Assistance may be referred to the Financial Ombudsman Service (UK). Further details will be provided at the appropriate stage of the complaints process.
Complaints Resolution Process – Office Package
Any complaint relating to this Insurance should be referred to Focus:
The Complaints Manager
Focus
Level 21 41 Exhibition Street
Melbourne, Victoria 3000
If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should contact:
The Complaints Manager
Berkley Insurance Australia
P.O Box Q296 QVB
Sydney NSW 1230