Lloyd’s Complaints Process

Any enquiry or complaint relating to this Insurance should be referred to Focus Underwriting in the first instance. If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should contact:

 

Lloyd’s Underwriters’ General Representative in Australia

Level 9, 1 O’Connell Street

Sydney NSW 2000

Telephone Number: (02) 8298 0783

 

Who will refer your dispute to Policyholder & Market Assistance at Lloyd’s.

Complaints that cannot be resolved by Policyholder & Market Assistance may be referred to the Financial Ombudsman Service (UK). Further details will be provided at the appropriate stage of the complaints process.

Complaints Resolution Process – Office Package

Any complaint relating to this Insurance should be referred to Focus:

 

The Complaints Manager

Focus

Level 21 41 Exhibition Street

Melbourne, Victoria 3000

 

If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should contact:

 

The Complaints Manager

Berkley Insurance Australia

P.O Box Q296 QVB

Sydney NSW 1230